Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote states the leather specification (dense full-grain hide, named because a crisp deboss only holds in full grain and softer corrected or bonded leathers blur the impression), the edge finish (edges are burnished — slicked, waxed and polished — as standard; raw or paint-dipped edges are not offered), the marking method (blind or foil deboss pressed at real size from a custom stamp; surface printing onto leather is not offered because pocket wear removes it), and the full hardware specification including rivet material, split-ring gauge and attachment style; artwork is redrawn for the stamping medium where hairline detail would close up and approved at real size before pressing, monogram and personalised orders are confirmed letter by letter in writing and re-checked by a person before production, and cutting dies, deboss stamps, leather shades, edge finishes, hardware specifications and packing or carding artwork are held against the customer’s account so that reorders, additional properties and seasonal runs match the pieces they join, with any hide, shade or marking limitation confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.